CRAFTING AND EXECUTING SRATEGY?

Many universities and scholars has doctorate the new mode of strategic management which is called ‘Crafting and Executing Strategy’. Despite of the new approach in developing the strategic plan but many still inquests what is strategy? Some even mistakenly understood or confuse between strategy and tactics. To a bigger surprise, many are still unable to put a right strategy, right business model and link it with the KSF.

Strategy actually deals with the competitive plan and the business approaches that the company shall undertake. On the other hand the business model concern on the cost flowing from the strategy and demonstrate whether the business can be profitable + viable.

After having the business model done, the company has to ensure it is linked to the industrial KSF (Key Success Factor). The business model must be perfectly true to make profit as it is tested with KSF. If the business model is not aligned with the KSF then the business model or the KSF needs some corrective actions.

For that reason this three factors must be in a chain, strategy à business model à KSF. Despite of many people tend to forget KSF or business model; actually all three are crucially important in strategic implementation.

Sample assignment's format for Public Bank Strategic Analysis:

https://www.yousendit.com/download/MVNkWWVzR3N3TGpIRGc9PQ

Slide week 1:

https://www.yousendit.com/download/MVNjSU5BYTJwM2tLSkE9PQ

Slide week 2:

https://www.yousendit.com/download/MVNjSU5ObTgzS3BMWEE9PQ

Slide week 3:

https://www.yousendit.com/download/MVNjSU5OQ1JCTWtLSkE9PQ

Slide week 4:
https://rcpt.yousendit.com/793406452/d80ae7cdb2eafe0b10822a3ab0696fe5

Marketing, is relationship so important?

In many cases of marketing people has been asking me, “Do we really need to build a relationship in marketing?” My answer constantly says YES. In modern marketing, relationship has been demonstrated as a crucial factor and it has been elaborated in detail by Philip Kotler in his books such as Marketing Management and also Marketing Principles.

The transactional marketing is obsolete despite it is still being practice in Malaysia. Most probably for a Hypermarket they might still practice transactional marketing especially to consumable section. But then most modern hypermarket now is not practicing transactional marketing, yet moving to relationship marketing. They started with membership cards, sending invitation to members for any sales or special offers and gift for any festive. These are all ways to build relationship marketing.

Managers has been interviewed that, by having relationship marketing the profit of the company could be improved tremendously since the cost of acquiring customers has been cut except only for maintaining the relationship. Scholars say that the company profit could increase from 5% to even 125% depending on the types of business or industry. They says that, relationship marketing would lead to Customer Loyalty.

Week 4 slides:

https://www.yousendit.com/download/Z01PQk0xSWhCTWxFQlE9PQ

Understanding the moral decision making in business ethics

According to an Ethic theorist, Kant; “in making a decision with regards to moral issues, we must be able to defend a moral decision. The decision must also have a universal moral value and if we can’t agree on the principle if we can’t see the principle being applied.”

In another words, we just can’t agreed to any decision made by saying that it is moral unless we can see the moral principles is applied.

According to Ruggiero’s view; there are 3 main things to be focused on an action which could be as a moral action.

1. Every action by someone good personally or professionally, could only be said moral, when it is found good from the human relationship context.

2. The effect of our action towards a good behavior is a priority in life

3. Any effort taken to reduce the degree of such value when decision is being made, it is considered immoral and this has been agreed by both Consequentialist and non-Consequentialist.

From here it is clear that morality of an action is referred to the impact on human relationship and the any effort to decrease the value is considered immoral.

Question arises, what happen if any action is related to environment and not directly to mankind? The answer is simple; does the environment relate or having relationship to the good life of mankind? If it does then it is related to human relationship.

Due to this understanding, it is important that at any action to be taken and at any course, the moral aspect must be the doctrine.

Note: Book on Ethics that we could use as reference as in the picture above: BUSINESS ETHICS, by William H Shaw; Publisher: Thomsan Wadsworth : RM35.00 ( at University Malaya- Pekan Buku, Perdana Siswa)

Week 3 and 4:
https://www.yousendit.com/download/Z01OZ295VnM3N0JFQlE9PQ

Week 7 lecture slides :
https://www.yousendit.com/download/Z01NbGtONmM5bEJjR0E9PQ

Marketing, advertising, consumer behavior and BOS, a new business perspective

In most business operators, cost savings is the mere important words to them and they have found to have misinterpreted it. In many interviews that I have made, cost saving is done until it effects hiring highly paid skill operation personnel, advertising, promotions and some even reduce the expenses on having a qualified accounts personnel.

The idea of not budgeting for advertising or proper promotion has been an absolute idea. The Gurus of Marketing; Philip Kotler; mentioned in many of his speeches and his marketing books, the importance of marketing, understanding consumer behaviors in business today.

Actually marketing could be run from the cheapest way by having e-marketing and the expensive marketing exercise which is on air marketing in TV or media. The other expensive exercise of marketing is the billboards advertising. Millions of people would will ‘catch and retain’ the informative or persuasive marketing done through this type of marketing.

Steven Scot, described in his book, “A millionaire’s note book”, on how he make a full benefit from the short TV advertisement in market and selling his first product; later own American Telecast Corporation and Groups of Consumer Goods Companies.

Steven used to mentioned on of his success trade that is understanding “The Law of Building: Don’t start building the house until you’ve laid the foundation.” From here he further mentioned, 2 (two) main steps to be taken as the action plan.

First, asking logical questions about our product and our offer:
- What are all the benefit associated with our product?
- How does my product relate to our consumer’s 2 greatest motivations – desire to gain

and fear of loss?
- How can we raise the perceived value of my product without significantly raising the price?
- In the perspective of cost of goods, cash flow, competitive price; how could we offer pricing,

payments terms, rebates, volume discounts, and so forth to our consumers?

Second, asking ourselves logical question about our consumer:
- Who is our primary consumer and what percentage does he or she represent?
- What are the primary and secondary motivations for our consumer to buy this type of

product?
- What objections or excuses might this consumer use to delay or avoid a buying decision about

this product?
- What are the answers to all this objection and objections that we could offer?
- Who is your secondary consumer?

In my teaching of Blue Ocean Strategy to some groups of students I always remember the Three Tiers of Non-customer who are actually customers.

Tiers 1: “Soon-to-be” noncustomers who are on the edge of our market, waiting to jump ship.
Tiers 2: “Refusing” noncustomers who consciously choose against your market.
Tiers 3: “Unexplored” non customers who are in the markets distant from yours.

From above we could see that Steven blend his question within, market segmentation, consumer behavior, advertising and the marketing mix. He might have used the marketing analysis tools to find his answers.

According to BOS (Blue Ocean Strategy), companies always forget the huge noncustomers. These noncustomers are in three tiers and they represent giant latent demand of customers. The challenge is how to convert them into a customer.

Combining all the knowledge of segmentation, marketing mix, advertising, consumer behaviors and relate them with Blue Ocean Strategy we are then able to meet the challenge on converting this huge latent demand into huge number of customers. Adding the capabilities of relation marketing, we are then having the large numbers of loyal customer.

Link to file:

https://rcpt.yousendit.com/703553416/1fab0ed7c2f2c570c6371da68d58566b

The relation of Marketing in Business Operation

In many cases that I have met most small business starters or even operators, business research, marketing research are being separated from each other or not being practiced despite it is a critical factor.

A most recent case that I was deeply involved is where a millionaire friend of mine is deeply interested investing in fishing business in Aceh, Indonesia. This investment is more on diversification into different business since he is a logger.

After a week of several meeting and discussion, on 12th May 2009, three of us took a flight to Aceh in the intention of an immediate purchase of fish for 3 to 10 tons per day. I proposed that some detail research on the operation, marketing plan and a business model must be developed prior to the investment. The reason is that the business I am involved in Indonesia is Tuna fishing and not the purseiner or trawler fishes.

On reaching Aceh we went to a fishing jetty in Idi which took us at least 7 hours drive and we realize that the fish are mostly Euthynnus affinis or in Indonesian name is Tongkol Como, or the Malaysian name is Tongkol Hitam and Tongkol Putih. There some Albacore available beside Loligo app. Based on my experience I assumed for the unloading at that particular fishing jetty would be at least 50 tones of fish. We felt unhappy since the information provided by the Indonesian Fishery was not accurate. We then left for the next jetty which took us a day of driving.

The next jetty was the small jetties which are distributed unevenly at an area of 50 km radius. This are the type of fish that we are looking but each jetty could only supply us with 100 kg to 200 kg a day. Our intention of having a minimum of 3 ton of fish per day again becomes a dream. We are not able to have the fish needed for the market that we think we had.

Both of my friends then left home for Malaysia the next day and I stay for some research for this particular business. I believe that the challenges that we faced could be resolve with a good research. I stayed for a week and later I came with a good finding and proposal to run such a business.

On my return to Malaysia, we then had 2 meetings and later decided to venture into this particular business. I reminded my partners that a regular research and analysis must be made in ensuring the sustainability and profitability of the business. I also reminded my friends that we are also lacking in having a good market in Malaysia to market out a 3 to 10 ton of fish a day. This venture could be a catastrophic move since my research in Indonesia is only on operational research and marketing research was incomplete.

Week 4 slides

https://rcpt.yousendit.com/701217758/6d9bd377fcb4542936b95f5f7bbdd86b

Sample of assignment:

https://rcpt.yousendit.com/701219820/04c5dccdb25196b481de4bac198a52f5

Marketing research, is it necessary?

In many cases that we have seen or read, business investors are fond of investing into a venture without any research work or analysis prior to their venture. An entrepreneur who has done research or analysis does not include a good marketing research or marketing analysis which could be turn into a good marketing plan.

Marketing research or marketing analysis is a very crucial element in business. The component such as PEST analysis, Competitors pressures, Market competition are among the important analysis to be made prior to the real investment. In my research work with those successful companies, I realized that they even took an effort of testing the sensitivity test for each market that they have segmented. Hence their result on each market would be more accurate.

In my research too, I realize that mistakes were done where companies had a detail research and analysis on operation but leaving marketing not attended effectively. These happened more in production companies or some medium size business, resulting being in a business that they themselves are not clear in which market are they competing, what are the competitive pressure they are facing or even what type of environmental they would be. If competitive market analysis is not done, later it could contribute to a large grey area in product positioning despite a competitive pressure analysis is being made.

On a summary, I would say that marketing research and marketing analysis must be done properly before and in an ongoing business.

Link to file:

https://rcpt.yousendit.com/689443026/1ab041ce7bae0c1e843de4031416f516

Points to Ponder – Marketing

Internet is found to be a very powerful medium for knowledge sharing. This was proven in some countries like US (during Obama’s Campaign) or even Malaysia in the 12th General Election. How does internet contribute to marketing? What happen to those rural areas of the third world countries where internet facilities are far much backward? What happen if the impact is negative or the information given is false information?

Sample of assignment

https://rcpt.yousendit.com/691666664/7f0e24409e2cf75ebb999739fef40806

Excel format

https://rcpt.yousendit.com/691666768/ae3ca6640ab05cd0cc0f6842057117ab

The Ethics

Recently, the public of Malaysia has been tampered with news involving Ethics. These ranges from politics, business related and even consumer issues. Scholars, academicians, journalist and even fellow citizens have been curious where the ethics of Malaysian gone.

In politics, came out news explaining why a candidate for a party is found guilty of money politics yet only being warned and the other one found guilty for the offence and has been sentenced for the immoral act. Debates filled all over places and explanation spurred by relevant parties explaining the reason of ‘found guilty but warned’ and ‘found guilty; sentenced’.

I still remember that “law has to be taken as complete.” Here should not be any in moral act behind the decision made. Promises given to the public that a clean party election will be the doctrine of the party and later the outcome is almost saddened every walking citizens.

According to Kant; ethic theorist, “Something that wishes to be made a rule must be accepted completely by the community and not the hypothesis.” Kant then continues that, “To form universalism, a law must be fixed as complete and not hypothesis.”

While these debates were ongoing in the main media stream, I went for a leave during a short public holiday at Cherating by the virtue escaping from all the national issues. My destination was the 'beach of beauty' in East Malaysia where Club Med had their club present. The decision was made after I have read the advertisement published in the web.

I spend two days at a nice, quite and reputable resort, not far from Club Med. It is fantastic, with the marvelous food presented to me by the people of Cherating and the beautiful sandy beach. Every day I spent at the beach, reading books, bathing with my children and we took morning stroll early of each day.

On the early morning of the last day, I walk by the beach until, i reached the river outlet to the sea – ‘Muara Sungai’ which is a few hundred meters from the resort. To my surprise, the beauty of the nearby beach has been damaged by erosions. I am quite sure that this might not be the act human being such as development or any immoral activities of any business organizations. However the question that ringers my mind is why none of the business organization whom has been making so much money from their beach resorts and having a continuous flow of visitors from Malaysia and abroad, take an effort to contribute for environment management; the social environment responsibility in a specific words. Not only that, they are not treating their customers well by allowing their customer facing such an eroding beach until the happiness of being at the beach turns to adventures and scary.

I still believe that there is a strong relation between business and ecology. There is also strong link between moral act and politics. I could feel that all this has been declining or never being looked upon seriously by fellow Malaysian and especially by many profitable business organizations. It is so much different from Australia that I have been for sometimes before which high social responsibilities awareness.

Assignmt Qtn:

https://www.yousendit.com/download/Z01OTXRaQk50Nit4dnc9PQ

Negotiations, do we really need to have the knowledge?

Negotiation is part of life and with or without notice we undergo negotiations almost everyday. It might be a simple one or a complex one. In many cases it is unprofessionally done and some times it is a very successful one but incidentally happens or good luck. Not knowing what the flow process is, what are the mistakes commonly done by negotiators and what are the tactics, the person might undergo for a negotiation.

A formal study or learning on negotiations is necessary for any body involves in business, sales, marketing, politics, or any services just because it is not only to reduce the failure in negotiations but to make it success negotiations.

I have seen a few case study where negotiations fails not because the preparation was not good, but the party fails to recognize the ‘signal’ made by another party during negotiations and hence the negotiations ends up with a failure or unclosed.

There are some cases where preparation was not done by one party and hence the ‘zone of agreement’ became a very tiring and lengthy session. Later both parties were not able to handle rejections since both parties is not able to apply ‘explore’ strategy. It then ends up with failure.

In ensuring negotiations are in order and successful, that is reaching a win-win situation, it is important to acquire basic knowledge of negotiations. The knowledge of 3 process negotiations or the complex negotiation process that is the 8 process negotiations are the handy tools for negotiators. The additional knowledge such as the mistakes, tactics, changing minds, explore quadrant are all crucial. On the other hand the negotiator must at all time adhere to them selves to the ‘4 principles’ of negotiations. This is to ensuring the negotiations runs smooth despite it is a collaborative or competitive negotiations.

https://www.yousendit.com/download/U0d5ak93TXY1bmlGa1E9PQ

YIELD METRICS, AN IMPROVEMENTS TOOL.

In my earlier article on Yield Value, I have explained the importance of Yield Value and a short case study was also discussed. Here we shall again discuss in detail on the transition from traditional yield value calculation to the current yield value calculation which is named as ‘Yield Metrics’.

In modern management approaches towards business processes has changed. The traditional approach of literatures report writing has been obsolete and replaced with numerical reports with explanation. The current report writing has again replaced by the numerical + explanation report by statistical analysis reports.

The idea of having this statistical report is to be precise and simple in the process of monitoring and control while maintaining the efficiency of the processes. Control charts such as Pareto chart, Run chart, Flow charts etc, has been the used as control tools for a single process or the whole process in the value chain.

In traditional management; out put is always been calculated and ratio between each production out put is calculated. Later transition in calculation came in where input/output ratio is calculated as the Yield Value. Currently this calculation has again being replaced by Yield Metrics of which the rework and scrap is also being calculated. This Yield Metrics measures a precise efficiency rate where variation and its cause were analyzed.

It is important to note that variation is the deviation from expectation, and this would determine the real output from any inputs. It is much related to the efficiency of the organization which directly determines the revenue and profit margin for any business organization

Measuring yield

According to Craig Gygi, Neil and Bruce, The traditional calculation of yield is often employed on the last, final inspection steps of a process; to measure the effectiveness of the overall process (Craig, Neil, Bruce 2005). He then continues by sayings that, the traditional result of calculating yield are misleading. Below differentiate between traditional yield calculation and the current yield calculation which is called ‘Yield Metrics’.

Let’s take an example for a credit department in a bank where loan application form received as the input value. The input value i.e. forms received are 352, and only 347 are the output (approved) where 103 is the rework. From 103, only 5 is a total rejection.

Traditional Yield:

Y= out /in = in – scrap/in

Hence in traditional calculation would be:

Y= 347 /352= 98.6%

The effectiveness is deemed to be good that is 98.6% and defect rate is only 1.4%.
However when we use the Yield Metrics calculation that is First Time Yield (FTY) the outcome would be different.


First Time Yield (FTY):

FTY= in – rework /in

The calculation would be:

FTY= 249/352= 70.75%

Here we realize that the effective rate of the process is only 70.75% and the defective rate is 29.9 % or 30%. The organization should now look immediately on the 30% defect on the process instead of seating comfortable with the 70.7% effective rate. Only then the organization is on the move toward continuous improvement and competitive.

From this single overall process, the organization should break this single big process into smaller process or value chain process. Later evaluation at every value chain components must be implemented, i.e. it’s FTY. Each FTY shall be calculated in total value, where it could be presented by RTY or Rolled Throughput yield. It is important to have in mind that in doing analysis in process evaluation, value chain must be the most effective approach.

Rolled throughput Yield (RTY):

RTY = FTYn x FTYn x FTYn x FTYn x FTYn

Where n is the number of breakdown process (n could be 1, 2, 3; according to number of process). As for the above example, lets take the process are being subdivided into 5 sections and
FTY1 = 0.75 FTY2= 0.95 FTY3= 0.85 FTY4= 0.95 and FTY5= 0.90

Therefore

RTY= 0.518 or 51.8%

It the realized that the effective rate or efficiency of the process is ONLY 51.8 % and the defective rate is 48.2% which turn to be very high.

Improving Processes

To immediately improve the overall performance, select which process of the lowest FTY, focus and improve for example using DMAIC. Then turn to the next lowest and improve using the same approach. Use the control tool charts as the monitoring measures from time to time.

Effective way of Implementing TQM

In this challenging world, people understood the words of Quality, Quality Management and even Total Quality Management (TQM). However not many understood what does it meant in the perspective of Business Management or even work improvements. It is actually important even to non-profitable organizations such NGOs and not neglecting to GLC or Government Link Organizations.

Discussing on quality, the application of it could be implemented in multi-international corporations, multi-national corporations, medium companies, small companies, Government Link Companies, Non-profitable companies, associations, society, and even family level and individual level.

Talks and forums have been held every where on TQM and some even went for a short course sent by their organizations. Some learn in some degrees or post graduate but how many has learnt in the right flow with concept and able to apply it in their daily life. It is found that some has really learned it, but has not reach the level of integrated it with statistical studies and statistical application. Only if we have learned TQM, that is the concept, theories, process, process tools such as PDSA (Plan Do Survey Act) or the DMAIC (Define Measure Analyze Improve Control), and then we must integrate with the statistical measurement. After developing all these measurement, the last part is to transfer it to the acceptable or manageable control tools. There a numbers of it but most scholars say it is 7 best control tools i.e. Pareto Chart, Histogram, Process Flow Diagram (Fish Bone), Run Chart etc. It is found that one of the most popular is Pareto Chart, Run Chart and Process Flow Chart. However in certain industries some would use different control tools accordingly.

One of the most important to analyze the efficiency of the business process using statistical analysis is a comparative analysis between Traditional Yield (Y) and Yield Metrics that is First Time Yield (FTY) for a main process and Rolled Through put Yield (RTY) for small sub processes.

It is found that that the value of FTY is lesser than Traditional Yield and it resembles a more accurate Yield Value calculation. If the rate of FTY is questionable, then the whole process flow must be measured. The RTY then should be used to measure at each process where RTY = FTY1 x FTY2 x FTY3 … depending on the number of the process.

Only integrating TQM with statistical evaluation would be beneficial to all users of TQM or to all TQM implementers.

As a case study, in 2002 one medium size motorcycle assembly plant in Queensland, has promoted that they are one of the most efficient assembly plant in Australia, at the rate of 98.6% out put or yield value. The yield value was calculated based on the production to assemble 352 motorcycles per months and completed for sales is 347 units. However, 103 units are to be rework after QAQC and leaving only 5 units as scraps.
In 2006, after the Production Manager retired, they have engaged one new production manager graduated form USC to be the Production Manager. She found out that after using Yield Metrics, the production rate or efficiency is only 70.75%. She then later found out after subdividing all the production process into sub-production processes into 5 groups, the Yield metrics turn to be only 51.8%.

After presenting to the Managing Director (MD), the MD questioned her findings and she managed to explain the findings and the integration of statistical analysis into her findings. She has also proposed to the MD the new way of using monitoring tools for the production control as one of the most effective way in implementing control system. The proposed control tools are run chart and Pareto Chart. The Managing Director was happy and requests her to implement TQM for improvements. Later after a year she is then promoted to Plant Manager, taking responsibility in procurements, production/assembly, Sand Blasting and Painting, QAQC, Inventory, and Distribution to outlets.

It has proven that TQM is a very effective way in improving an organization out put and for that reason in modern strategic implementation control and monitoring, TQM has been one of the crucial components besides six-sigma. Some scholars wrote that integration of six-sigma into TQM has proven a higher output standard of improvements

http://www.filesend.net/download.php?f=812aad33d8613d1ba97065dfd7206934.