I was having breakfast this morning at ‘Cawan’ in Bangsar. Is a favorite place for me to have a ‘roti bakar’ and ‘kopi kemaman’. While having breakfast, I remember my good time having breakfast in Gold Coast, Australia last year and suddenly my breakfast partner put a say, breaking the silence between us.
She was saying that she feel so happy to see the staff of ‘Cawan’ is friendly and energetic. I smiled and replied, “One of the most important matter to address in running an organization or business is motivating the people or the employees”. I then start to explain to her.
Motivation is important to ensure that the employees would deliver the best performance. According to Expectancy Theory:
“Employees will be motivated to exert a high level of effort when she or he believes that effort will lead to a good performance appraisal, which will lead to good organizational rewards such as the bonus, salary increase, promotion and that the rewards will satisfy the employees’ personal goals.”
However in most Malaysian organization, I personally found that, the motivation is not an important matter to look at. To the employer, they want to have the most from the employees but in return tend to forget what motivates the employees. Employees were asked or directed to undertake task or project without providing them proper Standard of Procedures and even guidance were continously absent. Instruction were mistakenly understood by employer that it is a guidance. The guidance approach is totally different from instructions. The outcome of these poor approaches will only lead to employees’ leaves the organization.
It is important why normally an employee leaves:
a. They are being seriously mismanaged
b. Demotivated due to nature of organization & poor leadership
c. Underperforming by either company itself or the employee him/herself
d. External pressure
So it is important to understand what is motivation, gudance and even good leadership if we want our business or organization to grow.
She was saying that she feel so happy to see the staff of ‘Cawan’ is friendly and energetic. I smiled and replied, “One of the most important matter to address in running an organization or business is motivating the people or the employees”. I then start to explain to her.
Motivation is important to ensure that the employees would deliver the best performance. According to Expectancy Theory:
“Employees will be motivated to exert a high level of effort when she or he believes that effort will lead to a good performance appraisal, which will lead to good organizational rewards such as the bonus, salary increase, promotion and that the rewards will satisfy the employees’ personal goals.”
However in most Malaysian organization, I personally found that, the motivation is not an important matter to look at. To the employer, they want to have the most from the employees but in return tend to forget what motivates the employees. Employees were asked or directed to undertake task or project without providing them proper Standard of Procedures and even guidance were continously absent. Instruction were mistakenly understood by employer that it is a guidance. The guidance approach is totally different from instructions. The outcome of these poor approaches will only lead to employees’ leaves the organization.
It is important why normally an employee leaves:
a. They are being seriously mismanaged
b. Demotivated due to nature of organization & poor leadership
c. Underperforming by either company itself or the employee him/herself
d. External pressure
So it is important to understand what is motivation, gudance and even good leadership if we want our business or organization to grow.
